Privacy Policy

2. DATA WE COLLECT

2.1 Data You Provide Directly

(a) For Users:

• Contact Information: Name, email address, phone number
• Location Data: Address or area where services are needed
• Service Details: Descriptions of requested services
• Communications: Messages exchanged with Professionals

(b) For Professionals:

• Contact Information: Name, email address, phone number
• Identity Verification: Government-issued ID, tax identification number
• Professional Credentials: Certifications, licenses, trade qualifications
• Business Information: Company name (if applicable), service descriptions, pricing
• Bank Details: For direct payments from Users (Cync pro does not process payments)

2.2 Data Collected Automatically

• Device Information: IP address, device type, operating system
• Usage Data: Pages visited, features used, session duration
• Location Data: Approximate location derived from IP address or GPS (with consent)

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable essential Platform functionality (e.g., login sessions)
• Analyze usage patterns to improve our services
• Personalize content (with your consent)

You can manage cookie preferences through your browser settings.

4. DATA SHARING AND DISCLOSURE

4.1 With Other Platform Users

For Users: Your contact details and service requests may be shared with Professionals you engage.

For Professionals: Your profile (including name, qualifications, and service offerings) is visible to Users.

4.2 With Service Providers

We may share data with third parties who assist with:

• Platform hosting and maintenance
• Analytics and performance monitoring
• Customer support

These providers are contractually obligated to protect your data.

4.3 For Legal and Safety Reasons

We may disclose data if required by law or to:

• Protect the safety of our users
• Prevent fraud or illegal activities
• Defend our legal rights

5. DATA SECURITY MEASURES

We implement appropriate technical and organizational measures, including:

• Encryption: Data in transit and at rest
• Access Controls: Limited employee access to personal data
• Security Audits: Regular testing of our systems

However, no method of transmission over the internet is 100% secure.

6. DATA RETENTION

We retain personal data only as long as necessary for:

• Providing services through the Platform
• Complying with legal obligations
• Resolving disputes

Typical retention periods:

• Active accounts: Until deletion request
• Inactive accounts: 2 years
• Financial records: 5 years (for tax compliance)

7. YOUR DATA RIGHTS

Under the NDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your data (where permissible)
• Object to certain processing (e.g., marketing)
• Withdraw consent (where applicable)

8. INTERNATIONAL DATA TRANSFERS

Your data is processed and stored primarily in Nigeria. If transferred internationally, we ensure adequate safeguards are in place.

9. CHILDREN'S PRIVACY

The Platform is not intended for users under 18. We do not knowingly collect children's data.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Material changes will be notified via email or Platform notification at least 30 days in advance.

11. CONTACT US

For privacy-related inquiries or complaints:

• Email: admin@cyncng.com
• Address: Suite 100, Rear Car Park Wing, 38 Opebi Road, Ikeja,Lagos, Nigeria

If unsatisfied, you may lodge a complaint with the Nigeria Data Protection Commission (NDPC).